Where is the order status?

[Lilian]

I ordered Charge 3 from Fitbit last week. I’d like to check the status of my order since I hear that Fitbit is randomly canceling orders but I can’t find the link. Does anyone know where that would be?

[wmchapman]

Items in Back Order ship as they become available.

The cancelling orders randomly note is probably someone just trying to get you anxious @Lilian, wouldn't take them too seriously.

You can check your status at anytime by going to the cart a pop up comes from the bottom with an opportunity to chat over your order number and request for status. A phone number for you as well if you prefer.

Glad you are excited, I'm excited!

[Lilian]

But where is the order I have already submitted? Is there any trace of it anywhere on the Fitbit site?

[Lilian · Accepted solution]

In case anyone wants to know I have contacted Fitbit and was told that they don't list order status anywhere on the web site. The agent was very vague and had trouble understanding that a customer wants to see previous orders and order status of the current order because that is unheard of, I guess. Great job, Fitbit.

[JesseJ]

I received a confirmation email of my order with a link to check the status of the order on their website.

[WendyB]

@LilianRead your email its there

[JeweliyahRubs]

I was having the same issue, and came across this post.

Personally, I’m not a big email user, mine is mostly full of bull**ahem** and I hardly ever check it. Whether they send a link in an email or not, it shouldn’t be difficult to find and look at the status of an order from their website/app. I expect more from a big company like FitBit. 

[kristidove]

It looks like you can manipulate the link to get order status: 

https://www.fitbit.com/cart/status/[your confirmation number here]

This link came from my confirmation email. It worked for me and it looks like it will update as my item processes, ships, etc.

[Krissy3313]

Thank you! This worked! Delete [your and put your confirmation number in and TaDa!

[dtrjones]

FYI the proper link is in the email you recieved when you made your order. In my case I modified the order so I had something like this.

[Sewvickk]

4/23/ 2020 I rec. memo from Yun stating shipment received on Apr. 16 @7 53 PM. 

Provided #YUNexpressYT2010721266200506. They did not give delivery date. As of 

4/25/20 I have not received my Fitbit Rush tracker.Would you be able to find status of order. Thank you. 

Moderator edit: personal info removed

[Noelletyty]

Did you end up finding anything? I live in Canada so those links don't work, even when I try to modify them. I also don't have a link in my email.

Please let me know!

[Noelletyty]

Update: They sent me an email saying my order has been shipped. There was a new tracking number that I could actually click this time. So I guess you can only check the status once it's been shipped? You should be able to see the status from the get go, and see which phase your order is in.

Just my opinion.

[Flossie2]

I didn't receive an email just the order number, but I was able to talk to someone to give me information on where my order was and when it would be delivered as far as they knew and who would be delivering it. I'd still like to keep an eye on it myself  but not sure where to go to do this.

[Flossie2]

I will give it a try - thanks.

[Flossie2]

The link didn't work for me either and I also live in Canada

[Alzie]

doesn't work any more

[Alzie]

Lot of use, the only email they ask for when placing the order is for the shipping address... guess where the order confirmation went!

[Phedra]

I just had the same thing happen to me. So much for a surprise Christmas gift now that the recipient is getting the invoice. I was expecting some sort of billing info section to follow. At least I have a paypal receipt. I feel like there is an expected standard for using online merchants/checkout services and unfortunately Fitbit misses the mark here.

[Manatee63]

My charge 3 has a corrupted screen so Fitbit are replacing it. Up until yesterday I could see the status of my replacement which has been on back order for over four weeks and now I can’t. Even though it just said processing. I have not had any email to confirm it has been sent and the last email I had from querying when it might be dispatched was just to advise the query had been passed to the warehouse so I’m still none the wiser