Charge 4 screen wake isn't working

[Goozenberry]

The only way I can get the charge 4 to display is to push the button on the side. Seems to have started about 4 days ago or so. 

Thanks

Moderator edit: subject for clarity

[Goozenberry]

Fixed 

[Golfergirl22]

How did you fix it?

[JohnDearing]

How did you fix the tap problem

[Golfergirl22]

Push and hold the button for a couple seconds until the DND an Sleep options are displayed.  Make sure they are both greyed out.  That worked for me.

[chaikohwee]

This work for me. DND and Sleep are off

[Goozenberry]

That's what it was.  

[Goozenberry]

That's exactly what it was. 

[Goozenberry]

It was user error on my part.  Accidentally set on DND.

[JohnDearing]

Thanks  - it's worked for me too!

[Suzhigh]

That worked for me! THANKS...

[AlejandraFitbit]

Hello guys, it's great to see you here.

I am sorry for the delay in response and appreciate all the efforts in trying to fix this screen wake issue. I am glad to see here that this has been resolved. If there is anything else we can help you with, do not hesitate to post it.

Keep the stepping up! 🙂

[BittyT]

Ah.. Sleep mode was on! Didn't even know that was there.. haven't explored my watch very much.. thanks! 

[SunsetRunner]

Just upgraded to Fitbit Charge 4. Screen wake not working. Checked DND and Sleep mode greyed out but still not waking when turning wrist to view. Just downloaded 30min update today. Any ideas?

[SunsetRunner]

I have found the wake screen now.

[timothykedwards]

Yes, that worked!

[DrMarkyMark]

Thanks, worked for me as well. I was beginning to think that it was defective

[LizzyFitbit]

Hi everyone. A warm welcome to the Community Forums!

Thanks for your efforts while working on the Charge 4. I'm glad that you were able to get the Screen Wake working again after turning off the DND and Sleep mode. All of you did a good job and I hope you continue enjoying the Fitbit experience.

In case you have some spare time, I’d like to invite you to visit our Health & Wellness board where you will find great tips and encouragement from other members. If there's anything else I can do for you, please keep me posted!

See you around.

[Dand6]

When I press and hold the side button all I see is DND and screen wake.  There is no sleep mode icon.  

[calebph20]

Where is the wake screen?