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2 different sleep stats

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‎04-02-2023 22:40 - last edited on ‎04-09-2023 12:43 by Moderator Alum

‎04-02-2023 22:40 - last edited on ‎04-09-2023 12:43 by Moderator Alum

The sleep stats on the Today page are different to the stats when you click to view the detail. ‘Today’ says I got 3.34 hours minutes (which can’t be ‘yesterday’s sleep as I went to bed at 21.55) whereas the full stats show 6.41hours. 😴

 

thank you 

 

 

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‎04-09-2023 12:43 - last edited on ‎02-12-2024 08:43 by Fitbit Moderator

‎04-09-2023 12:43 - last edited on ‎02-12-2024 08:43 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums, @Isb7. 

Thanks for the information provided about this inconvenience with the Charge 5. 

If possible, could you please provide a screenshot of the sleep information you mentioned in both screens? In the meantime, please try the following steps: 

  • Log out from the app.
  • Clear Cache for the Fitbit app on your phone's settings (Settings > Apps > Fitbit app > Storage > Clear cache)
  • Restart your phone. 
  • Log back in to check if you're able to see your information. 
  • Try to set up your Charge 5 as a new device in your account if you're still having the same problem.
  • Make sure the Fitbit app and your phone's operating system are updated to the latest version available.
Davide | Italian and English Community Moderator, Fitbit


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