3 hour hike and Charge 5 died?

[HelenWalks]

I’ve been having issues with battery on my Charge 5. After searching around  I removed SpO2, notifications, automatic turn on and dimmed brightness.

Today, I went for a 5+ hour hike but it died on hour 2 or 3? (Bummed my steps didn’t count).

When I left this morning I’m pretty sure it was on 80%.
Is there a max amount of time exercise + GPS can be on? Have I got a faulty product?

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @HelenWalks

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

The GPS does tend to consume the battery pretty fast. If you use built-in GPS regularly, Charge 5 has a battery life of up to 4 days, and if you use built-in GPS continuously, the device has a battery life of up to 5 hours. 

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. 

Have a good day. 

[MIGardenGirl]

When this happens, plug in the charger, and then check to see if your Fitbit says that it actually has battery. This has happened to me multiple times. I thought maybe I was not charging it regularly, then that it was just eating up the battery for some reason. That's not it. It just shuts down for absolutely no reason. The only thing that wakes it up is to plug it into the charger, and then it says that it has 80% charge or 91% charge, or whatever it was on when it died. This is an issue that many have had, apparently, but they don't realize it right away. If you look at many of the comments in this community, you will see a number of people asking why their Fitbit Charge 5 is shutting down or not charging properly or losing battery quickly. It's all pretty much the same problem! Fitbit has a "solution" apparently, that includes pressing the button on the charger's flat end (the end where it plugs into you USB charger) three time (sounds like the Good Witch decided what to do with this one - "click your heels together and say, 'There's no place like home..." If that doesn't work for you, they then suggest that you contact customer support. What they need to do is realize that their product has a problem and find an actual solution to it, or replace them.

Moderator edit: format

[DavideFitbit]

Welcome to the Fitbit Community forums, @MIGardenGirl. 

Thank you for all the information that you've shared about this inconvenience with your Charge 5.  

The team is aware of a battery drain issue affecting some Charge 5 devices in which the built-in GPS chip may remain active after ending a GPS-enabled exercise and they've working on an update to fix the issue.

As you mentioned earlier, it is recommended to try a three pulse restart. In addition, please note the following:

• If you use GPS to track your exercise, use the Phone GPS setting on your tracker to preserve battery life. For more information, see How do I use GPS on my Fitbit device?
• We’ll work to resolve it and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.

[MIGardenGirl]

My battery is not draining. My Fitbit just stops working, as many people have said theirs also do. The only thing that brings it back to life is plugging it into the charger. When I plug it into the charger, and it "wakes up," my Fitbit sill say it has as much as 92% battery - which is what it did just two days ago, when it happened yet again. Yes, I have tried your magical "tap three times." My Fitbit worked for about 5 days after that, with no issues. And then it died again on Monday. You obviously have an issue with the Charge 5. I never had any problems with my Charge 2, until it got old and would no longer hold a charge. I thought is was time to upgrade. I am very sorry I did. The Charge 5 has been nothing but annoying from the beginning, when I realized that it didn't count stairs like the Charge 2 did. It's gone downhill from there. If I had had the time to do something about it right after I bought it, I would have returned it. Unfortunately, I didn't have that time. So now I am stuck with a non-functioning product that mostly just sits on my bedside table, because I have gone back to wearing a regular old fashioned watch and not worrying about how many steps I'm getting or tracking exercise. I don't have the time for the aggravation of this product. It was an expensive lesson, but one I won't forget.

[DavideFitbit]

@MIGardenGirl Thank you for confirming that you already tried the troubleshooting steps suggested earlier and the clarification about the problem you're experiencing with your Charge 5.  

In this case, if you continue to experience these problems and you already tried the restart, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.