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3rd Fitbit Charge 5 (2nd replacement) broken

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‎08-19-2023 20:32

‎08-19-2023 20:32

My 2nd Fitbit charge 5 replacement (3rd overall) has now failed. Again, the screen no longer works and the restart does not do anything. I have had this device less than a year. All three broke, with the same issue, in less than a year (the 2nd never worked). This is very disappointing. I love Fitbit (my Charge 3 was excellent for years) and am a premium subscriber but I will now have to find a new non-Fitbit device. This is sad but I need a reliable fitness wearable watch.

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7 REPLIES 7

‎08-20-2023 02:58

‎08-20-2023 02:58

Same here

I bought the Charge 5, as soon as it was available and the first one lasted about 12 month and was replaced for free. The replacement lasted 13 month and died the same way. The 3rd one just died a week ago and a new replacement is on its way.

As long as we exchange the Charge 5 every year under warranty, we are good. LOL

What a world! I would have expected a hardware fix by now, if it is hardware related. But the firmware drama over the last weeks made it all much worse. Hopefully Fitbit will get a wake-up call from all these complains here in the community.

 

 

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‎08-20-2023 09:14

‎08-20-2023 09:14

I am 8 years into fitbit. When Google purchased, Quality went south. Turnaround on replacmeent is really long 

 

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‎08-20-2023 11:37

‎08-20-2023 11:37

Hi @ToddBVA,

I am facing the exact same issue. Please let me know how I can get a replacement for Charge 5 in the first place, as it's been just under 6 months since I bought it. Thanks in advance!

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‎08-20-2023 12:05

In response to Praj03

‎08-20-2023 12:05

Just contact fitbit customer service by live Chat, it worked the best for me.

 

Also interesting to read...

Google's slow destruction of Fitbit is everything wrong with modern tech

https://www.techradar.com/features/googles-slow-destruction-of-fitbit-is-everything-wrong-with-moder...

 

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‎08-20-2023 12:28

In response to DaVinciUA

‎08-20-2023 12:28

Thanks @DaVinciUA! Very helpful.

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0 Votes

‎08-20-2023 12:50

‎08-20-2023 12:50

I just had my 3rd replacement go into the death mode this afternoon after around a year of use. I will have to call them this evening and if I am not eligible for a free replacement will look elsewhere. It’s a shame they don’t allow us to get another product for replacement since the Charge 5 has had issues since the beginning but I refuse to pay for another Fitbit. Right now I am beta testing the app for them and will have to drop out

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‎08-20-2023 17:23

‎08-20-2023 17:23

Just heard from Fitbit that they will not be replacing my Charge 5 and that they will allow me to use a 35% discount on my replacement. I thanked them and said I would no longer be a Fitbit customer since my various charge 5s only lasted a year at most which was not acceptable 

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