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A lump of useless plastic - unacceptable treatment of customers

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I have contacted support 3 times now, followed the instructions to try to address the update and the fast discharging problem, and have a useless piece of plastic that is completely unresponsive after sitting on a charger for 8 hours.   I have owned a multitude of electronic devices over 5+ decades, have undertaken complex upgrades and repairs for some of them, and this is the worst experience I have ever had with a product.  And it sucks that the company will not back up their product.

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