02-24-2023
08:13
- last edited on
02-24-2023
14:26
by
AndreaFitbit
02-24-2023
08:13
- last edited on
02-24-2023
14:26
by
AndreaFitbit
Is the band connection on the Charge 5 the same silicone connection that was on the 4? My Charge 4 strap broke (it tore) so I replaced it with one that keeps disconnecting. I've almost lost it multiple times. Customer Service agreed to a 30% discount on a new device but I don't want to replace it with one that has the same ineffective mechanism to hold the band on. Is the Inspire band connection any better?
Moderator edit: updated subject for clarity.
02-25-2023 06:13
02-25-2023 06:13
@isabeller The Charge 5 band uses a different connection. The image in the Charge 5 manual isn't as good as a photo, but the Charge 5 doesn't have that "prong" that sticks out of the pebble like the Charge 4. I used a Charge 5 for a little while, then gave it to a family member. There are posts in this forum about the band not attaching properly. I don't know how often this happens. I don't have any hands on experience with the Inspire 3. The Inspire 3 looks like it uses a pin system. The Versa and Versa 2 use this same pin system. I don't like it at all -- I broke a few nails and a few pins trying to change bands.
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.
02-25-2023 06:39
02-25-2023 06:39
Thank you so much for the info. Do you use a different brand now?
02-25-2023 07:57
02-25-2023 07:57
@isabeller I wear a Versa 3.
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.