Access to options by sliding finger over Charge 5 face

[Jimsci]

Have just updated charge 5 tracker and can see main face, but I can't access other options when I slide finger over tracker face. Jimsci2

Moderator edit: format

[DavideFitbit]

Hi, welcome back to the Fitbit Community forums, @Jimsci. 

Thanks for sharing all of this information about this inconvenience with your Charge 5. 

Just to confirm, you're not able to see any options when you swipe left on the screen? If you haven't done so already, please make sure to try the steps listed here below: 

1. Complete the 3 pulse restart procedure using the charging cable. 
2. If it's still unresponsive, please try changing the clock face option on the app.  

[Jimsci]

Have done both, repeatedly, but with no luck. Device is only a few months old and, after firmware update, battery now discharges in less than 24 hours.

Have just repeated moderator instructions, but this time I cannot even get the face to show itself. The app shows the battery is fully charged and the latest firmware is installed...but the app still asks me to update the firmware. I think my Pulse 5 has died!

[DavideFitbit]

@Jimsci Thanks for your reply and for confirming that you already tried the steps suggested earlier/ 

Since you continue to have this problem with the unresponsive screen, I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Please keep an eye on your inbox. 

Have a good day.