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Alarms won't vibrate on my Charge 5

‎05-07-2025 05:45 - last edited on ‎05-08-2025 06:12 by Fitbit Moderator

‎05-07-2025 05:45 - last edited on ‎05-08-2025 06:12 by Fitbit Moderator

I have very poor hearing, that is one of the reasons I bought a smart watch, vibrations never fail to wake me up. Unfortunately that function stopped working. I could use my phone and set it on maximum volume, but I like to keep peace with the rest of the family.

Does this mean I have to buy another watch?

Moderator Edit: Clarified subject

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‎05-08-2025 06:16

‎05-08-2025 06:16

Hi there, @urheilu45. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that the alarms on your Charge 5 has stopped working. I understand your concern and how important it is to you that the alarm vibrates, I will do my best to help you with this!

If you haven't done so yet, please see Why didn't my Fitbit device alert me?

Maria | Community Moderator, Fitbit


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