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Another "Stuck On A Red X" Charge 5 Post

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‎03-06-2024 10:34

‎03-06-2024 10:34

Frustrated beyond words ...

My FitBit Charge 5 is a year and 2 months old and I am another victim of the red X.  Looked at the community forums and tried the reset and remove from the app ... all the same song and dance.  Nothing worked. Contacted Support through chat, and they basically said 'try resetting it" ... well that didn't work.  No other trouble shooting steps, no explanation on what happened ... nothing.  They went straight to warranty and they would "email me the results".  And guess what?  Sorry, you are not covered under warranty.  Would you like to buy a new one?  Are you fu*king serious? Clearly the "we will e-mail you the Warranty results" was just a way to get rid of me.  Cause when I politely replied with my disappointment, no response back ... excellent way to treat the customer.

I have been a FitBit customer since 2017, I was also a FitBit premium subscriber (which means they were getting roughly $100 from me annually). And I could understand if it failed after 2 or 3 years, but 1 year?  What a joke.  And instead of doing the right thing buy replacing it (and continuing to get my $100 annually) I get the "you are out of luck" e-mail with no explanation as to what happened to the FitBit (but after reading this forum ... starting to figure out is just a crappy product).

At this point, not expecting any sort of response or support (already dealt with their crappy support), at this point I am just venting and warning anyone else who is thinking "Hmm, maybe I should buy a FitBit". 

 

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‎03-07-2024 11:33

‎03-07-2024 11:33

Hello there @DPenny, welcome to the Fitbit Community.

I've reviewed your post and can see that you're having some difficulties with your Charge 5. I'm sorry to hear that you're experiencing this, and I want to assure you that I'm here to help

I would recommend reaching out to our Customer Support if you think there is something else that can be done. They will let you know if there is any other applicable option available for you.  

To contact Customer Support, you can go to the following link.

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‎03-07-2024 12:24

In response to EstuardoFitbit

‎03-07-2024 12:24

Been down that road.  They told me to try a reset and then basically told me I was out of luck.

Perhaps you should actually read a post before attaching your default "oops, I'm sorry this happened to you" reply.

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‎03-07-2024 13:22

In response to DPenny

‎03-07-2024 13:22

I called Fitbit customer support a few weeks back after doing a firmware update that bricked my Charge 5 (Famous red X), because it's over a year old, I was told the story, your device is out of warranty, if you would like to buy another one we can offer you a discount.

Are you serious??? Their firmware bricked my device and their solution is for me to buy another one. Well that's not happening

Worse customer support ever.

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