App crashing when I click on hours of steps icon.

[Lislu20]

Since updating to a new Charge 5 the app crashes when I click on the hours of steps icon.  Everything else is working okay. 

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Lislu20. 

Thanks for sharing that you've been having this inconvenience with your Charge 5. 

If you haven't done so already, please try the following steps and let me know if the issue persists: 

• Log out from the app.
• Clear Cache for the Fitbit app on your phone's settings (Settings > Apps > Fitbit app > Storage > Clear cache)
• Restart your phone. 
• Log back in to check if you're able to see the tile. 
• Uninstall and reinstall the app, as this has been useful for other users experiencing something similar. 
• Try to set up your Charge 5 as a new device in your account if you're still having the same problem. 

[Lislu20]

Thanks!  

[DavideFitbit]

@Lislu20 No problem! 

See you around. 

[Marsrover]

None of this works

[DavideFitbit]

@Marsrover Thank you for your reply. 

Could you please provide a few more details about the issue you're experiencing. Let me know if you're getting any specific error message as well. 

[Marsrover]

Thanks for the contact. There is no error message. When I tap the icon for hours of 250 steps the app closes. I have deleted and reloaded the app but it didn’t help. The problem first arose following an update last year (2022).

Sent from my iPhone