App keeps crashing

[MaryBS]

The app worked this morning but now crashes immediately upon opening. Turning the iPhone off and back on doesn’t help. Will deleting the app and reinstalling help and will that delete the data?

[MaryBS]

I have deleted and reinstalled five times now, and yes turned off phone and turning back on didn’t help. Nor has FitBit customer service been so far able to help.😫

[SunsetRunner]

Hello @MaryBS 

I just saw you in another post ? I understand you have tried uninstalling and reinstalling the Fitbit app, restarted your phone but the Fitbit App continues to crash immediately upon opening. When you uninstalled the app and reinstalled did you pick delete app or offload app? 
If you choose offload app then it basically keeps the data your trying to delete. If that’s the case do this instead:

Step 1: Tap to open Settings.

Step 2: Tap General.

Step 3: Tap iPhone Storage.

Step 4: Tap on an app you want to clear.

Step 5: Tap Delete App. Do not select Offload App, as this keeps the data you’re trying to delete.

Step 6: Tap Delete App again in the slide-up prompt.

Step 7: Reinstall the app from the App Store.

😃 hopefully this helps out

[MaryBS]

I did all that yesterday multiple times.
Very frustrating.
BUT I did it again this morning and it worked. I had talked to FitBit support last night again and perhaps they did something overnight to the app. Whatever. I’m just glad it’s back!
And thanks to all for letting me vent and trying to help. 😊

Sent from my iPhone

[SunsetRunner]

Hello again @MaryBSim thrilled it worked and your up and running again…😃 Happy Stepping!