App not finding food

[Helinlouise]

Hi,

For a few weeks now I can’t log food into the Fitbit app. I log a few items then it just searches and doesn’t find any food.

If I leave it and go back the next day I can log a few more items.

This is making logging food a long and inconvenient process and driving me mad. I’ve tried deleting the app and reinstalling but no joy.

Any help is appreciated.

Thanks

Helen 

[DavideFitbit]

Hi, thank you for all the details that you've provided about this issue with your calorie information, @Helinlouise. 

I understand how frustrating this can be and please know that all your comments are greatly appreciated. I've seen that other users have been experiencing this issue with their food logs and the information about calories not updating or syncing; this problem has been escalated to our team so they can look into it. The next Fitbit app version will bring a fix for this issue, so please wait until an update is available for your Fitbit app.

Thanks again for all the information and feedback provided about this. 

[Cpleemi]

I have a Charge 5 also, this is extremely frustrating, the same thing happened to me starting last Friday 6/3. Everything food I've logged since then has disappeared.  I logged out, uninstalled the app on my phone, shut down my phone, restarted, reinstalled and logged back in and nothing! Very irritating since everything I've carefully measured and logged is now gone. I took a screenshot before I shut down so can can add all the calories back. 

[DavideFitbit]

@Cpleemi Thank you for sharing that you've been having the same inconvenience. I appreciate you sharing all this information.

The next Fitbit app version will bring a fix for this issue, so it's recommended to wait until an update is available for your Fitbit app. In addition, any updates about this problem will be shared in these threads as well: 

• For iOS - Fitbit app not tracking food and calories intake.
• For Android - Fitbit app not tracking food and calories intake. 

[Cath17]

Hi Davide Fitbit- please could you advice when this update is planned to happen. Thanks

[DavideFitbit]

@Cath17 Thank you for sharing your inquiry about this. 

Unfortunately it's not possible to provide a specific time frame, but we do know the team is already aware of this and they're working to resolve it as soon as possible. Please make sure to review the threads mentioned earlier for the latest updates about this issue.