App only records sleep when I add a sleep log

[Harry916]

I have a fitbit charge 5.

As the title suggests I get very sporadic sleep tracking in app. More often than not, the app does not update with any sleep information until I manually add a sleep log. It then then displays the data so is detecting my heart rate. It seems like the fitbit isn’t able to detect when I go to sleep or when I wake up thus needing to tell it. 

I have tried the following:

restarting

factory resetting 

changing the sleep goal 

adding in a sleep schedule and removing it 
changing the sleep sensitivity

Is there anything I can try? 

Thanks!

[RyanCoolman]

Mine reads like 1-3 hours of sleep any given night. Very lame 

[Harry916]

Can anyone help here?

[billz92]

I have a brand new to me Charge 5.  It recorded sleep only after I downloaded the current firmware.  Hope this helps.

[Harry916]

Nope, I have the latest version. Still no tracking whatsoever unless manually input

Sent on the move

[Harry916]

Anyone from the fitbit team able to help? The support here is so awful.