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App says that it is not compatible

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‎11-10-2022 20:02 - last edited on ‎11-11-2022 07:25 by Moderator Alum

‎11-10-2022 20:02 - last edited on ‎11-11-2022 07:25 by Moderator Alum

I can not get the app for my watch do to it says that it is not compatible. 

 

 

 

Moderator edit: subject updated for clarity

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‎11-11-2022 07:22

‎11-11-2022 07:22

Hi @tpkajo6974 the Fitbit app is for a compatible phone or tablet. click to learn more.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎11-11-2022 07:24

‎11-11-2022 07:24

Hi, welcome to the Fitbit Community forums, @tpkajo6974.

 

Thank you for sharing this information about the issue you're experiencing with your Charge 5. 

 

Before considering other options, could you please provide a few more details about this issue? Let me know if you're trying to sync when you see this message and where exactly is this message popping up. 

 

In the meantime, let me know if you already tried all the steps listed here to resolve syncing problems, and make sure to check the compatibility requirements listed here and to keep the Fitbit app updated to the latest version available. 

 

I'll be around.  

Davide | Italian and English Community Moderator, Fitbit


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