10-11-2024 23:21
10-11-2024 23:21
Recently bought my 2nd piece of Fitbit charge 5, while I'm pretty sure the device itself is genuine (connected to the app without any problem), the bands look slightly different from my previous set
left: new band,
Right: old band, with Fitbit logo
left: new band, seems like poor workmanship
Right: old band, smooth edge
left: new band, the tiny plastic piece clicking into the pebble is transparent, and seems to be glued onto the silicone band
Right: old band, the "click" is one-piece with the pebble, of the same colour
So I'm wondering if the bands on my new set is counterfeit? Like maybe the store swapped the accessories
10-12-2024 04:59
10-12-2024 04:59
Hello @szening and welcome to the Community. I agree with you. That isn't a Fitbit brand band. You wrote that the Charge 5 connected, but please look at it carefully. Look for Fitbit markings on it, too. It might be counterfeit, too. All Fitbit boxes are sealed with a tamper resistant seal. It seems odd that someone would go through all that effort for a $25 band. I think you should try to get a refund for everything and shop somewhere else.
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
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