Reading a lot about different Charge 5 complaints. For my part, I would compliment the design, display, and (reasonably) easy-to-use functions. But the reason I will be RETURNING this item is that its step-count accuracy is laughably bad. I wake up in the morning with ~100 steps, sitting at my office computer gets me another 500+ steps during the day, standing at the kitchen counter making dinner adds another 200+ steps, etc. I've done fairly exhaustive correlation exercises using my Android Pixel phone, an iPhone, mechanical pedometers, borrowing a family member's Charge 5, and simply counting steps mentally. The Charge 5 device is quite good for regular walking step-counting, but I have to keep a daily record log to estimate and subtract out all the phantom steps (~1,000 - 2,000 per day, which is at least a 10% error!). And, yes, I've tried using both arms, changing the dominant/non-dominant setting, updating the firmware, factory resetting the device (twice!), and calling Fitbit (no help there). In short...My Charge 5 is going back to the store and I urge everyone to use caution and scrutiny before committing to this device.
