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Average life span of Charge 5 or how many times you replace your Charge in a year...

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‎11-24-2022 22:50

‎11-24-2022 22:50

Hi All 

I am very happy about my Charge 5, I use it daily and I remove it from my wrist only for charging. 

I get a Charge 5 since it has been released and I could follow improvements of the software during this year. 

 

However I have a big concern. I used 4 (four) Charge 5 in one year. All my devices past away after using them 3-4 months. The latest one died last Saturday. However, even if it does not display anything, I can still track metrics like my number of steps, active minutes, sleep... 

Are there any other users who have such problem ? How often do you have to replace your device ?

 

During one year, the Customer Support has been very reactive and always replaced my Charge 5. Unfortunately, the warranty is over and I can not get free replacement. Should I get a new Charge 5... or change to another brand ?

 

Stay healthy and have a good weekend.

Regards, Emmanuel

 

Best Answer
31 REPLIES 31

‎07-26-2023 02:18

In response to alexT66

‎07-26-2023 02:18

I used to swim almost everyday, I don't think it was the problem... but who knows since FitBit never replied. 

Best Answer

‎07-26-2023 02:19

In response to Simaruby1

‎07-26-2023 02:19

Welcome... All the best to find the tracker you will like. 

Best Answer

‎07-26-2023 02:21

In response to MAH62

‎07-26-2023 02:21

Hi. I may not be the best person to reply since I did not test a lot of trackers. 

I tried Xiaomi Mi Band 6. It is doing the job and is cheap however the design is minimalist and the app not very user friendly.

Right now, I use the tracker of Decathlon, GPS 500 powered by Coros. it is not as fancy as the charge 5 but very nice and cheaper. The app is good.  

Best Answer

‎07-26-2023 02:23

In response to phe2015

‎07-26-2023 02:23

Yes, I agree, with time, Charge trackers are more and more performant but the quality impressively decreased, as well as objectivity of support. 

Best Answer

‎07-26-2023 02:25

In response to wjniehaus

‎07-26-2023 02:25

Totally agree ! Sad but that's a reality. They focus on softwate and paying options but not on the quality of the physical device. 

Best Answer

‎07-26-2023 02:26

In response to LedaCC71

‎07-26-2023 02:26

Sorry to hear... Enjoy the changing and changing process until the end of warranty and think about another tracker. 

Best Answer

‎07-26-2023 02:29

In response to Alannacp

‎07-26-2023 02:29

Changing every 9 months... what a joke. Especially when we reach the end of warranty and the message from FitBit/Google : "Sorry to hear that... but no worries, we give you 30% discount on the next device you want to buy". 

Best Answer

‎07-26-2023 03:36

In response to alexT66

‎07-26-2023 03:36

I also went swimming with it but I've swam with it in the past but this pool had a lot of chlorine I wonder if that's what killed it

Best Answer

‎08-01-2023 19:47

‎08-01-2023 19:47

I bought my Charge 5 Dec. 26,2021 I haven't had any problems at all with it.  Thankfully

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0 Votes

‎08-02-2023 12:41

‎08-02-2023 12:41

Ok, so to anyone who has had their device replaced within the 1 year warranty period...shouldn't the warranty period begin again with each new fitbit you received? Did anyone happen to ask customer service? I just replaced mine when it died after 16 mos., but if this one dies under warranty, that's the first thing I'll ask. New watch, new warranty?

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0 Votes

‎08-03-2023 02:59

‎08-03-2023 02:59

My Charge 5 died after only 14 months. Went from being fine to not holding a charge overnight. Now it only lasts up to 2 hours on a full charge. Contacted customer support who told me they would escalate issue & I would get an email from support with next steps. What I actually got was radio silence. As this is my 2nd device in only 3 years, I guess I will take it as a lesson learned & start shopping for a mire reliable product. Shame because I really did like both of the trackers I had (charge 4 & 5).

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0 Votes

‎08-30-2023 08:10 - edited ‎08-30-2023 08:13

‎08-30-2023 08:10 - edited ‎08-30-2023 08:13

I've seen this trend too. I've been a FitBit Charge user since December 2015, I'm on my 8th device as of this week. But it's my third Charge 5 in just 18 months...just 9-10 months of life compared to 16 to 20 months in pre-Covid times. I'm sticking to it for now, but I've started to wonder about trying something new....

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0 Votes