Battery Charge 5, now having to charge every other day

[Kim3083]

My battery has been lasting 5-7 days but since the update I’m now having to charge every other day. What the hell is going on? How can I change it back so the battery lasts longer? 

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, it's good to see you visiting the community forums for the first time, @Kim3083.

I appreciate all this information that you've shared about the inconvenience with your Charge 5.   

There are a few features that would make the battery drain faster than usual, even in one day. Some of these features are: 

• Built-in GPS (Charge 5 can have a battery life of up to 4 days when using this feature regularly, or up to 5 hours if you use it continuously).
• Always-on display (Charge 5 can have a battery life of up to 3 days when using this feature). 
• Tracking SpO2 (Fitbit points out in this article that you may have to charge your Fitbit device more often when collecting SpO2 data).

If this doesn't apply to you, another step that has been helpful for other users having battery draining problems is the three pulse restart procedure using the charging cable: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times within 8 seconds, holding each press for about 1 second.
3. Wait 10 seconds or until the Fitbit logo appears.
4. If the device doesn’t restart, wait 15 seconds to try again.

In general, it is recommended to follow the recommendations listed in this article to improve or extend battery life. 

[Judy927]

The original charger doesn't work so I have a stand charger.  How else can I restart my fitbit? 

[RiekoC]

Hi @Judy927 

You can reset your Charge 5 from the Settings menu on your tracker. Scroll down from the clock face until you see Settings and tap on the screen. Then, scroll up until you get to Restart Device. Tap on the screen, scroll up, & tap on Restart. 

[DavideFitbit]

@Judy927 Thanks for sharing your inquiry about the restart. Let me know if you were able to complete the restart option using the option available on your device's settings. 

[Judy927]

Yes I could restart the device. However, it still did not stay charged for
more than a few hours.