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Battery dies as soon as soon as it’s taken off the charger

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‎09-10-2022 10:25

‎09-10-2022 10:25

For the last few days I’ve been dealing with my battery draining in just a couple hours. During that time, I tried all the recommended fixes (charging fully, disabling tracking features I don’t use daily, soft restart, I’ve never had the display “always on”, software was all up to date according to my app, and I avan tried a factory reset; none of that helped. Now my Chrge 5 is dying as soo as it’s disconnected from the charger. If I plug it back in it shows the Fitbit logo and starts charging from 1% again. It does this no matter how long it was previously charging or what % the battery was at when disconnected. 

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Accepted Solutions

‎09-12-2022 09:02

‎09-12-2022 09:02

All, This happened to me. Contact support, walk through what they tell you, and they should replace your unit. It stems from the firmware update (pinned at the top of the boards, feel free to read all the comments). Your new unit will be the original software, will be missing the ECG, but I would not recommend updating. I'm afraid it will just happen all over again.

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6 REPLIES 6

‎09-10-2022 14:12

‎09-10-2022 14:12

I've been having this all day today too! Managed to charge up to 100% 4 times in the last 24hrs and its been lasting 40 minutes at best! In the last 5 minutes, I've gone form 100% to 66%!

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‎09-10-2022 16:30

‎09-10-2022 16:30

This just started happening to me yesterday. I purchased mine last November. I just reset and am attempting to charge again.

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0 Votes

‎09-12-2022 09:02

‎09-12-2022 09:02

All, This happened to me. Contact support, walk through what they tell you, and they should replace your unit. It stems from the firmware update (pinned at the top of the boards, feel free to read all the comments). Your new unit will be the original software, will be missing the ECG, but I would not recommend updating. I'm afraid it will just happen all over again.

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‎06-15-2023 01:11

In response to SunsetRunner

‎06-15-2023 01:11

Not sure why I would need to purchase a new unit based on a malfunctioning software update. Shouldn't Fitbit release a new update. Does Fitbit respond on any of these forums or is it just Fitbit users

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‎06-15-2023 03:25

‎06-15-2023 03:25

Same thing happened to me. Thanks for posting!

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‎06-15-2023 03:52

In response to SunsetRunner

‎06-15-2023 03:52

Thanks for this reply. I called Fitbit support and they are sending a replacement. They will ask you to take a screenshot of your original receipt and email it to them, so have that handy. And the email address you use to login here, so they can review your account. (I have no idea how a firmware update could brick people’s devices but I imagine some engineer is in big trouble.)

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