Battery drain after latest firmware update

[Jackwboyd]

Charge 5 was good before with several days worth of battery life.  After update only a few hours.  Service solution after trying all resets was to buy a new one.   

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Jackwboyd. . 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

I've been informed that you have indeed contacted the Customer Support team for further assistance with this and it seems they've shared some instructions with you. In this case, they will let you know how to proceed and I recommend that you continue the communication with them so they can let you know about the options available for you. 

[Mossx4]

Same issue battery life sucks on this device. Customer Service is terrible compared to previous years. the lack of connectivity to other equipment is a terrible problem and connecting to your phone with bluetooth kills your battery. I would not recommend this Fitbit.

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Mossx4. 

Thanks for all the feedback provided and for confirming that you're experiencing the same problem with your Charge 5. I'm sorry to see you had this inconvenience with the battery. 

It seems that you were able to get in touch with the Customer Support team again and they've shared more information. In this case, I do recommend that you continue the communication with them so they can let you know about the options available for you. 

If you already tried the steps they suggested, please let them know so they can provide you with the next steps.