Battery dying quickly Charge 5

[Tay95]

I have a Charge 5, and for the last few days the battery is not lasting the day, I usually can just about make it a week before charging it. I have not changed any of the settings. I have tried restarting the watch and looked for updates on the app but I am all up to date. 

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Tay95. 

Thank you for all the details that you've provided about this inconvenience with your Charge 5.  

Please keep in mind that some users have found a specific issue with the GPS chip affecting battery life. Please know that the team is working to fix the issue with an upcoming firmware update. If you haven't done so already, please review these standard troubleshooting steps. 

In addition, please keep in mind that some features make the battery drain faster than usual, like Always-On Display or tracking SpO2 data. Make sure you've also tried the these steps if you haven't done so already:

• Try restarting your tracker by connecting it to the charging cable,
• Open the Fitbit app, pull down on the screen to force a manual sync and monitor its behavior in the next days.
• If you use GPS to track your exercise, use the Phone GPS setting to preserve battery life. Make sure to keep the Charge 5 and the Fitbit updated to the latest version available. 

If you need further assistance with this as well or if you already tried all the steps mentioned earlier, don't hesitate to get in touch with the Customer Support team. You can click here to get connected. 

See you around. 

[tharp]

David:

This is totally unacceptable!  Customers purchased the product to use not to troubleshoot!  Most of the steps are useless; as they are only a temporary fix.  It is time for Fitbit to step up and take some action in support for those of us who have devices that do not perform correctly. 

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Update!  My charge 5 was at 100% @ 9:00 a.m. here.  It is now 11:33 a.m. and the Charge 5 is at 18%.   I guess I used up all the battery life on the computer trying to determine if it is possible that Fitbit does care about it's "COMMUNITY"

[Tay95]

I have gone through these steps, and if the setting have not changed on the app or device then why all of a sudden has the battery started draining.

[tharp]

There is obviously something wrong with the product.*Tammy Harpin*

[DavideFitbit]

@tharp @Tay95 Thank you for sharing these updates. 

If you already tried all the recommendations mentioned earlier and you continue to experience the same issue, I recommend that you continue the communication with the Customer Support team for further assistance with this. You can click here to chat with us online or give us a call. 

I understand your frustration and please know that all your feedback and comments are appreciated.