Battery life Charge 5

[Mrileyb]

Even though I fully charge the battery, it only lasts about 20 to 24 hours and not a couple of days. I have turned off all notifications and the high and low heart rate monitor but still no improvement. Thoughts or suggestions?

Moderator edit: subject updated for clarity

[MattyX]

Same problem.

[PipPips]

I'm doing more research on this, and I'm finding pre-release YouTube Charge 5 videos that show this battery and GPS/Heart Rate flaws, and they had actual conversations with FitBit about it and they knowingly still released the Charge 5 with these flaws instead of holding off and fixing them. There appears to be an engineering issue that was ignored.

[OldGuyTrying]

Had mine for a couple months and it seems I get a week or so on he battery. So far, so good. 

[Scottiem]

Had mine 6 months… last day or so it gets about 4 hr on a full charge

[SunsetRunner]

Same problem with mine at 2 days old.

[Mwaterman]

About two weeks ago my battery started to drain rapidly, lasting maybe 12 hours on a full charge.  What I've noticed and hypothesize may be the root cause, is the green LED on the back is on 100% of the time including charging and resets.  The only time it goes off is when the battery depletes 100%.

 

[Bobover50]

Noticed mine started about 3 days ago.  Was lasting almost a week and suddenly it started to drain in a day or even in a few hours.  Yesterday I charged it and went down to 3% in less than 12 hours.  Last night I charged fully for several hours and did a 30 minute work out this morning and already has lost more than 25%.....I've turned off notifications so not sure what is going on.  Would be nice if FITBIT provided some sort of answer or an update. 

[BrettoftheMaple]

Had mine 4 days now and have had to charge 4 times so far. Depletes slowly after charging, but once it hits about 96% it plummets to zero. The last 15 % visibly count down in a few minutes.  Made sure the power draining features (screen always on, GPS) are off. 

[Mrileyb]

I turned off all notifications except high heart rate and I am getting 3 days. Kind of defeats the purpose of buying a Charge 5. No response frrom Fitbit. 

[DavideFitbit]

Hi everyone, thank you for all your comments and welcome to all the new users in the Community. 

Thank you for all your efforts in troubleshooting this problem with the battery. I'm sorry to see that you're having the same inconvenience. Regarding the ongoing issue that you mentioned earlier, rest assured the team is aware of this problem with the GPS chip causing rapid battery drain and they're already working to fix it with an upcoming firmware update. It's not possible to provide a specific date of release, but please know that all your feedback is appreciated and the team continues to work to release it soon. 

In the meantime, please make sure you've tried the these troubleshooting steps if you haven't done so already:

• Try restarting your tracker by connecting it to the charging cable,
• Open the Fitbit app, pull down on the screen to force a manual sync and monitor its behavior in the next days,
• Follow the recommendations listed here to improve battery life in general. 

Some features make the battery drain faster than usual, like Always-On Display or tracking SpO2 data. If you use GPS to track your exercise, use the Phone GPS setting to preserve battery life. In addition, make sure to keep the Charge 5 and the Fitbit app up-to-date to ensure you receive the latest updates. 

If you need further assistance, don't hesitate to get in touch with the Customer Support team as well. Click here to get connected. 

See you around. 

[KSparrow254]

I have had the same problem for the last week or so.  It was fine and then I need to charge it 2 times a day.  Very frustrating.

I notifications have been turned off and GPS to phone.  I have a race in 3 weeks and I am afraid that my watch will “die” during the race.

[flat]

My Charge 5 worked fine for about the first 6 months. Now the battery is draining in several hours. The battery drained while sleeping in about 4-5 hours and I never had the display to being continuously on. On the first call to Fitbit, we did a software update.  On the second and third phone calls we went through the presets with Fitbit and changed the GPS to phone and turned off other settings that would bleed the battery. While going through the settings with Fitbit the third time, I noticed that my battery was fully charged at the beginning of the phone call had dropped to 70% during the 15 minute phone call. I called Fitbit back and I spoke with a representative who finally admitted that there was a problem with the Fitbit Charge 5. He said there they were working on a software "fixed", but it was only about 80% finished.

Luckily I kept my old Charge 2 and I am using it. I will wait to hear from Fitbit to see if they can direct the problem. I haven't heard any information from Fitbit in three days since my last contact with them.  I am thinking of buying an Apple or another manufacturer for a new watch if Fitbit doesn't resolve the problem. Fitbit needs some transparency and better communications with the customer base.

By the way, my problem with my Charge 5 started with the screen not responding to a tap. I had to plug in the Charge 5 and hit the buttons three times, until that didn't work.

[DavideFitbit]

@KSparrow254 @flat Thanks for confirming that you've been having the same problem with your Charge 5 and that you already tried the troubleshooting steps suggested earlier.   

The latest firmware update for the Charge 5 should now be fully released to users and this should address the problem that many users were having with the battery draining too fast. However, in case that you continue to have the same problem and if you already tried all the steps shared in the forums to improve battery life, I do recommend that you continue the communication with the Customer Support team for further assistance with this. They will let you know how to proceed.

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Thanks again for all your comments and feedback about this so far. 

[PaxRansom]

What's the solution here?  I'm the same as all of you.  Had the Charge for about 3 months.  Been working great and loving it.  Just when I'm about to want to track some serious hiking during a trip, it suddenly dies and now won't hold a charge for more than a few hours or so.  I didn't change any settings.  Is there a solution?  Feels like something broke in hardware and maybe I need get a new one under warranty. Definitely very frustrating.

[Scottiem]

It just got worse for me… reached out to Fitbit for warranty via the site link… I mailed it back.. they sent a new one… so far so good

Update… it just got worse until it would not take any charge, completely dead… reached out to Fitbit via the warranty link… got a shipping label…mailed it in.. they sent a replacement… no fuss

The new one…So far so good

[DavideFitbit]

Welcome to the Fitbit Community forums, @PaxRansom. 

Thank you for sharing that you've been experiencing the same problem with your Charge 5. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided with with some instructions. In this case, they will let you know how to proceed. 

@Scottiem That's good news, thank you for sharing that you've received a replacement and that it's been working properly! 

See you around.