Battery losing charge, sensors not working, movement not tracking Charge 5

[Sentinel694]

(Activated 12/24/2022)

I've noticed the past couple of months, the battery life on my Charge 5 has been slowly declining, but it's never been inconvenient, just charge once a week instead of once every week and a half. After hard workouts yesterday, I got home, set it to charge while I was in the shower, all seemed fine.

I went to bed, and when I woke up, the screen was completely dead. Checking the app, it wouldn't sync so I put it on the charger and it registered 3% battery. I let it charge back up to 100% and synced, and it registered yesterday's steps as today's and no sleep tracked. I did a soft reset, and the battery % dropped dramatically over the next five minutes. The info for today zeroed out, and all sensors have just stopped working. I tried to reset again via the pebble, and reset via the charger button, each reset caused another sharp drop in battery %, and sensors are still not working.

Is there a fix for this, or is it just ****ed now?

.

When trying to use the EDA Scan feature. "Device not on wrist" while on wrist..

This was fully charged 20 minutes agoLoss of 10% battery after soft reset

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome back to the Fitbit Community forums, @Sentinel694. 

Thank you for sharing the pictures, for all these details about the inconveniences you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've shared some instructions with you. In this case, they will let you know how to proceed. 

[adutzuu]

Hey guys,

I encounter exactly the same behavior for my Charge 5 right now, is something I can do? Thanks 🙏 

Moderator edit: format

[Monzo07]

I'm experiencing the same issues... It's been charging for 2 days, won't hold a charge, I did a soft reset (using the settings and pushing the charger button 3x) and the batter went from 60% down to 3% in the span of 3 minutes. What should I be doing next? 

[DavideFitbit]

Welcome to the community forums, @adutzuu @Monzo07. 

Thank you for sharing that you're having the same inconvenience with the Charge 5. 

It seems that you were also able to get in touch with the Customer Support team and they were able to provide you with the next steps. Let me know if you have other questions.