help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Black screen and not charging

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-11-2022 18:23

‎08-11-2022 18:23

Hi.  My 6 month old charge 5 went to a black screen.  I can’t get it to respond or charge.  I have done a reset a bunch of times to no avail.  I have also clean the connection points and bought a new charge if cord to see if it was that.  How do I send this back to Fitbit for warranty?

Best Answer
9 REPLIES 9

‎08-11-2022 19:29

‎08-11-2022 19:29

Same!! I was in the middle of working out and mine shut down completely. Nothing is working, and this the second one this has happened to since April! 

Best Answer

‎08-11-2022 19:53

In response to PenceCo

‎08-11-2022 19:53

Bought mine in February. Had a bit of trouble having it connect to charge. Replaced to cord and still does nothing. In the process of sending it back for warranty

Ken Tonks
1(587)578-3420
Best Answer

‎08-12-2022 00:26

‎08-12-2022 00:26

Hi this happened to me…..

I went Fitbit official site, opened a live chat.

first we went to the basic trouble shooting steps. They check your account and based on your unique situation and condition they will tell you the next possible steps. 

I bought it new in December so I had in the Uk 2 years guarantee.

I was lucky and they provided a shipping label and now I got he confirmation that my replacement has been sent out. 

Best Answer

‎08-12-2022 01:40

‎08-12-2022 01:40

Same here. Tried all the recommended steps but still no luck. Had it 5 months ago. 

Best Answer

‎08-12-2022 08:04

‎08-12-2022 08:04

Same thing just happened to me while I was in the middle of a swim . Black screen and won’t respond and it’s still 33% charged. Cleaned all connections and tried the restart process. Nothing seems to work , I’m very disappointed this is my 5th Fitbit and it’s only 6 months old .

I guess I’ll have to resurrect my charge 4. 🤬

Best Answer
0 Votes

‎08-12-2022 09:16

‎08-12-2022 09:16

De ieri am si eu aceeasi problema. Afisajul bratarii este in permanenta negru.

Best Answer
0 Votes

‎08-12-2022 11:04

In response to AM57

‎08-12-2022 11:04

Contact Fitbit directly and they will walk you through the steps for a return.

Ken Tonks
1(587)578-3420
Best Answer
0 Votes

‎08-12-2022 11:54

‎08-12-2022 11:54

My Charge 5 started only lasting an hour on the 100% charged Battery, now I have just a Black Screen.  I have attempted to contact Fitbit with no luck so far.

Best Answer
0 Votes

‎08-12-2022 14:46

In response to Denbo2022

‎08-12-2022 14:46

Took me a bit to just find the number to call. This is the number I used.

(877) 623-4997

Ken Tonks
1(587)578-3420
Best Answer
0 Votes