Black screen, but buzzing when reset, phone app can't connect

[beaware]

Can anyone help?

BLACK SCREEN, BUT STILL BUZZING. Resetting, cleaning the pins and charging for forever is not fixing the problem. Device still  black, but happily buzzing when I reset it with the 3 pushes on the charging cable. Other than that, nothing! Mobile app can't find the charge 5, and thus can't sync even though app's updated to latest version. Computer also can't see charge 5, when connected directly.   

This is my fifth Fitbit, and it's only 1,5 year old. All other four devices was replaced by seller, as they stopped working during warranty, that is less than one year old (Denmark here). This will be my last Fitbit! I simply can't endorse buying devices, that stops working after 6-18 months. It's an annoying waste of time, too expensive and a complete waste of ressources.

If Fitbit can't help, it's RIP Fitbit Charge 5, followed by a Trustpilot review. 

Thx to the community however, the best thing about Fitbit:-)

[FatimaFitbit]

Hi there @beaware!

It's great to see you here in the Fitbit Community!

Thank you so much for reporting this situation and for all your efforts.

Please try to restart your Charge 5 this way:

1. Connect your device to the charging cable. 
2. Press the button located on the flat end of the charger 3 times with one-second pause between each press. Then wait 10 seconds or until the Fitbit logo appears.
3. Another way to restart your device is to unplug it, wait a second, and plug it back in. Repeat this process 3 times in an 8 seconds interval and then wait 10 seconds until the device restarts.
4. Then try to follow all the troubleshooting steps described in this article: Why can't I set up my Fitbit device? 
5. If the situation continues, please try to contact support. 

[beaware]

It's beyond absurd receiving those advices once again, when I've already written that I HAVE tried all your suggestions multiple times, and to absolutely no avail.

[FatimaFitbit]

Hi there @beaware!

Thank you for your answer and for all your efforts. I'm sorry that the problem persists. I've sent you the restart instructions just to double check that you've tried all the options for a restart.

In this case please contact support for further help. 

[geenafeena]

I have the same problem.  Did the 3 button reset on Sunday and charged to 100%.  Yesterday totally dead and won't even vibrate when I try to charge it.  Doing 3 button thing again did nothing either.  I have had this model for years (my previous model Fitbits had the same problem and they took care of them).  Now all I get is a 35% discount which I am waiting on the e-mail since yesterday.  If I do decide to get another one, it will not be through Fitbit and I have seen better sales.