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Black screen on charge 5 NEED HELP

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I have been trying for days to get help.  Chat disconnects.  Can't get anyone in the phone.  Screen went blank days ago. I tried resetting with instructions found on website. I tried changing the clock in the app. I tried reaching out on Twitter.  Radio silence.  Very frustrating.  How do you get help???????

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I went on Live Chat, said they would email me. That was 2 hours ago. Not sure how long to wait before I try again. My problem sounds similar- ever since update I've had rapid draining of battery and now can't even get it to connect with the cable. 

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