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Black screen with white vertical intermitent lines Charge 5

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‎03-16-2023 06:53 - last edited on ‎03-17-2023 05:27 by Moderator Alum

‎03-16-2023 06:53 - last edited on ‎03-17-2023 05:27 by Moderator Alum

Hi my Fitbit Charge 5 is relatively new and was working fine until I woke up this morning to a black screen with white intermitent vertical lines in a sequence , my app is telling.me its at 70% , can anyone help me please, many thanks

 

 

 

Moderator edit: format

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‎03-17-2023 05:27 - last edited on ‎02-12-2024 09:18 by Fitbit Moderator

‎03-17-2023 05:27 - last edited on ‎02-12-2024 09:18 by Fitbit Moderator

Welcome to the community forums, @Jo6710. 

I appreciate all the information provided about this issue with your Charge 5.   

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they were able to provide you with some instructions. In this case, they will let you know how to proceed. 

Davide | Italian and English Community Moderator, Fitbit


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