Blank screen on my Charge 5

[Wewie0]

Hello

I woke to a black blank screen this morning. It was syncing before bed and working and recorded my sleep. Today I have put it on charge with the original cable in a working socket, after 18hrs it only vibrates once when magnetic charge is placed correctly. I have tried the reset instructions to press the button and still nothing. 

How can I fix this it is less than 12months old 07 mar 23. 

Wendy 

Moderator Edit: Clarified Subject 

[EstuardoFitbit]

Hi, welcome to the Fitbit Community forums, @Wewie0.

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps.

I've been informed that you were able to get in touch with the Customer Support team for further assistance with this. In this case, they will let you know how to proceed.

[Karindax]

My Fitbit did an automatic update today and now it no longer works. The screen is blank and won’t come on. I’ve tried to force restart with the charging cable, and it vibrates but that’s it. Nothing works. 

[MZaw]

The same here. Looks like my charge 5 od dead… Please help.

[EstuardoFitbit]

Hi @Karindax @MZaw, a warm welcome to the Fitbit Community. 

Thank you for letting us know about this issue. I appreciate the troubleshooting steps you've already tried.

To resolve this issue, try changing the clock face to a different one available in the Fitbit Gallery app. After changing the clock face, please restart your device by plugging it into the charging cable and pressing the button three times.

[VictorLP00]

Hi Estuardo,

I am experiencing the same issues with my fitbit charge 5 and I tried changing the clock face and restarting but it did not fix the issue. Please help.

[Karindax]

I just changed the clock face. we will see if that does anything. though unlikely. it's been charging for 3 days and is still only at 1%. I'd like a replacement.

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I did that. It charged to 99%. I disconnected it from the charger. The screen went black. I reconnected, and it showed the battery at 1%. I tried restarting it by pushing 3x on the charging cable. I have done this fun routine dozens of times in the last few days with the same result. The fitbit doesn't work because of the firmware update. I want my fitbit replaced. 

[EstuardoFitbit]

Hello everyone, thanks for being back. 

It's great to read that you've been keeping me updated on this inconvenience. Based on what you've mentioned, I recommend reaching out to our Support Team. They would be able to review your device's warranty and determine your next steps.

If you have any questions or concerns about the outcome of your case, please do not hesitate to contact our Support Team back. They will be happy to help you in any way they can.

[Karindax]

Yes I’ve already contacted them and since it’s out of warranty they’ll provide a discount for me to buy a new Fitbit which I won’t be doing given how frequently these issues happen. Time to find a new brand.