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Blank screen- totally dead even after resetting Charge 5

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‎04-21-2022 01:43 - last edited on ‎04-23-2022 11:20 by Moderator Alum

‎04-21-2022 01:43 - last edited on ‎04-23-2022 11:20 by Moderator Alum

I have my Charge 5 for not even 1 week

- all was operating well until this morning and devise seems dead ! Was fully charged yesterday and all battery saving settings  were set. When attaching to power to reset- the Fitbit reset icon appears , however devise fails to operate - any ideas ? I am getting a little concerned about the quality of this version 

 

 


Moderator edit: subject updated for clarity

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‎04-23-2022 11:19

‎04-23-2022 11:19

Hi, welcome to the Fitbit Community forums, @malcolmJT. 

 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

 

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case and it seems they've provided you with some instructions, they will let you know how to proceed. 

 

Have a good day. 

Davide | Italian and English Community Moderator, Fitbit


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