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Bluetooth is not connecting to the charge 5

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‎01-23-2023 12:21

‎01-23-2023 12:21

Hi my charge 5 is new, bought last month replacing charge 3.  It is syncing with the app on my I phone but I can’t change the clock face and the app shows no connection to the device. Fitbit is fully charged but the Bluetooth connection on the app now can’t find the charge 5 which is right next to the phone.  I tried turning Bluetooth on and off several times, tried phone turning on and off, tried pressing the button on the charger 3 times as suggested earlier but it’s not still finding the device. Please help

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‎01-24-2023 11:44

‎01-24-2023 11:44

Me too.

Can you please explain on how to fix this problem

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