Brand New Charge 5 - Battery died after the first charge out of the box

[jules7890]

My brand new Charge 5 arrived today. I charged it and it was 100% then sync'd with my phone. I wore it ONCE today and mid-day a message said critical battery. Plug into charger. I wasn't near a charger. It is  Why did this happen? 

[MarkStone]

Hi Jules7890! I would restart the watch, and if the 100% appeared on your app also restart your phone. If that doesn’t solve the problem, return it to wherever you got the device for an exchange. I bought my Charge 5 @ Best Buy and they have a 15 day no-questions-asked return policy. 

I would add that generally speaking what’s happening to you is rare, so go for the exchange and not a refund. 😊

[jules7890]

Thanks for replying! I’ll monitor. Im back onboard. I restarted phone and recharged watch. 🤞 i purchased directly from Fitbit. 

[MarkStone]

Good to hear that you were able to solve the problem! It’s good that you bought it directly from Fitbit, because in my experience they back up their products excellently. I got my first Fitbit, a Charge HR, in 2016 - and had a lot of difficulty getting it to work right. When I sent it in to exchange it, they replaced it with a more expensive and better model - the Blaze - which worked extremely well during its two-year tenure on my wrist.