Brand new Charge 5 vibrated to death?

[AliMac155]

Hi Fitbit community, i’ve just got in touch with customer support, but thought I would post this here, if anyone has had similar issues! Brand new Charge 5 (a semi-complimentary replacement for my broken Charge 4) ran into problems within 24hrs! During the night it gave a white/static screen (like old analogue telly) and started vibrating constantly. I took it off and tried charging, power brought it back to normal for a moment but it started vibrating constantly again and the screen was going mad, so i was forced to unplug and let it run out of power by vibrating itself to a dead state. Totally unresponsive in the morning after charging, hard reset with cable etc. Not great!

[DavideFitbit]

Welcome to the Fitbit Community forums, @AliMac155. 

Thank you for sharing all these details about the issue you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

I've been informed that you have indeed contacted the Customer Support team and it seems they were able to help you with this. Thanks again for all the information and feedback provided; let me know if you have other questions. 

Have a good day.