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Bright red light on back of charge 5

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‎09-20-2022 18:08 - last edited on ‎09-21-2022 16:56 by Moderator Alum

‎09-20-2022 18:08 - last edited on ‎09-21-2022 16:56 by Moderator Alum

Red light on back of Charge 5 stays on and is bright. The heart rate doesn't work and face will not turn on when my wrist is rotated. I've restarted and cleared data numerous times and even let the battery die and the light still stays on and bright.

 

 

 

Moderator edit: format

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‎09-21-2022 16:56 - last edited on ‎12-13-2024 16:13 by Fitbit Moderator

‎09-21-2022 16:56 - last edited on ‎12-13-2024 16:13 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums, @SunsetRunner. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with some instructions. In this case, they will let you know how to proceed. 

Have a good day. 

Davide | Italian and English Community Moderator, Fitbit


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