help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can pair my Charge 5 with Bluetooth on my iPad, but not on my iPhone

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-07-2023 08:20

‎02-07-2023 08:20

I got the new update and was now able to pair up with my iPad, but still not working on my iphone 11   I have restarted my phone, deleted and reinstalled the app.   Any suggestions?

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎02-07-2023 14:16

‎02-07-2023 14:16

If the iPad and iPhone are both within bluetooth range, the fitbit will only connect with one. I would turn off bluetooth in the iPad to see if you can connect to the iPhone.

CharlesKn | Mid-Atlantic, USA
60+, strength and cardio
Charge 5, Android, Windows

View best answer in original post

Best Answer
0 Votes
2 REPLIES 2

‎02-07-2023 14:16

‎02-07-2023 14:16

If the iPad and iPhone are both within bluetooth range, the fitbit will only connect with one. I would turn off bluetooth in the iPad to see if you can connect to the iPhone.

CharlesKn | Mid-Atlantic, USA
60+, strength and cardio
Charge 5, Android, Windows

Best Answer
0 Votes

‎02-07-2023 17:00

In response to charleskn

‎02-07-2023 17:00

Thank you so much!

Best Answer
0 Votes