Can't Pair/Connect my Fitbit to new Android Phone (worked for iPhone)

[GiantsRock]

I have been an iPhone user and have had my Charge 5 connected to that phone for the past year with no issue. I recently moved to Android and cannot connect my Charge 5. Here are the steps I have taken:

- Removed the device from the iPhone (forgot it in Bluetooth Settings and removed it via the Fitbit app

- Restarted the Fitbit with the "3 taps on charger cable method" 

- Installed the Fitbit app on the Android phone and logged in

- Made sure Bluetooth was running on the phone. 

- Tried to set up new device on the Android phone - go through adding all the needed permissions, accept the terms and conditions, the app finds the Fitbit device (I see "Found it" on the phone) 

- Then the app sits on the "Connecting" screen for multiple minutes and errors out. Tells me to do things like make sure BT is enabled, etc., and try again.

I can go back to my iPhone and go through the set up new device process and it works flawlessly - immediately taking me to the screen to enter the 4 digit code.

On the Android device, I have force quit the app, removed it and reinstalled, turned BT on/off. I have also tried restarting the Fitbit from the settings on device as well as the charger cable.

I have also tried connecting the Fitbit to the iPhone then going to the Android device. The app recognizes that the Fitbit is connected to the app and when I select the device it tells me it needs to pair via BT to make the experience better. Then it works for awhile, tells me BT pairing it taking longer than expected and errors out.

Nothing works. Any help? I am out of ideas.

Fitbit is running Version 57.20001.188.58.

Android phone is up to date.

[JohnnyRow]

I don't understand "connecting the Fitbit to the iPhone then going to the Android device"

But anyway, once totally disconnected and starting from scratch, only suggestion is to make sure no other bluetooth devices, including iphone, are anywhere nearby.   And for good measure, reboot Android phone first.

[Steve_t100]

Out of luck. With Android 13 updated it messed up all flip and zfolds. It's been a issue since end of November. Fitbit will tell you to use another phone. Lol my opinion cancel your premium until the issue is resolved. Or go for another watch brand.

[JohnnyRow]

@Steve_t100  Don't know whee you saw Android 13, flip, or zfold in OP.