Can’t change Charge5 clockface Charge 5

[anonnnnn]

Keep giving me an error and telling me to try again with a big X on my Charge5 i removed and re added by Charge5 and uninstalled and reinstalled the app but still won’t work

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome to the Community forums, @anonnnnn. 

I appreciate the information provided about this inconvenience with your Charge 5 and the step that you already tried. 

In addition to the steps you mentioned earlier, please try completing a three pulse restart using the charging cable: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times within 8 seconds, holding each press for about 1 second.
3. Wait 10 seconds or until the Fitbit logo appears.
4. Note: If the device doesn’t restart, wait 15 seconds to try again.

You can also try the steps here below in case the issue is related to the app: 

• Log out from the app.
• Clear Cache for the Fitbit app on your phone's settings (Settings > Apps > Fitbit app > Storage > Clear cache)
• Restart your phone. 
• Log back in to check if you're able to see change clock face. 
• Make sure the Fitbit app and your phone's operating system are updated to the latest version available.

[FLCRICKET]

I have the same problem! But your solution is impossible! When I go to settings under FitBit there is NO Storage option thus no way to clean the cache!

I have an iPhone XR. Perhaps you are looking at a newer version of the iPhone but for the iPhone XR this is NOT an option.

[DavideFitbit]

@FLCRICKET Thanks for sharing this update. 

Could you please confirm if you were able to try the other steps, without clearing cache and cookies? Let me know if you still experience the same problem after the other steps. In addition, you can also try setting up your Charge 5 as a new device in your account.