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Can't configure Charge 5 together with sense

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‎08-26-2022 01:13

‎08-26-2022 01:13

I already have Fitbit Sense and Charge 2 and I use both with my account (1 during the day and 1 during the night of when a battery is low). Now I buy Charge 5 but I can't configure it in my account because I must disconnect Sense. I can't use both of them

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‎08-26-2022 01:45

‎08-26-2022 01:45

Unfortunately, you have discovered that multi-tracker support only works with older models of fitbit. They say:

 

"Note that you can't connect multiple devices that use the Fitbit Gallery to one account. For Fitbit Charge 3, Fitbit Charge 4, Fitbit Charge 5, Fitbit Ionic, Fitbit Inspire series, Fitbit Luxe, Fitbit Sense, and Fitbit Versa series, only connect one of these devices to your account at a time."

 

Taken from: https://help.fitbit.com/articles/en_US/Help_article/1715.htm

 

There is no way round this restriction.

 

View best answer in original post

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1 REPLY 1

‎08-26-2022 01:45

‎08-26-2022 01:45

Unfortunately, you have discovered that multi-tracker support only works with older models of fitbit. They say:

 

"Note that you can't connect multiple devices that use the Fitbit Gallery to one account. For Fitbit Charge 3, Fitbit Charge 4, Fitbit Charge 5, Fitbit Ionic, Fitbit Inspire series, Fitbit Luxe, Fitbit Sense, and Fitbit Versa series, only connect one of these devices to your account at a time."

 

Taken from: https://help.fitbit.com/articles/en_US/Help_article/1715.htm

 

There is no way round this restriction.

 

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