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Can't connect Charge 5 to iPhone XS Max iOS 14.8

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‎10-12-2021 11:35 - last edited on ‎10-13-2021 06:10 by

‎10-12-2021 11:35 - last edited on ‎10-13-2021 06:10 by

Hello,

Friend of mine was gifted a fitbit charge 5 but unable to link to his iphone XS Max IOS 14.8.   Actually, he is unable to download app.  Can you assist?

 

 

Moderator edit: subject for clarity 

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‎10-13-2021 06:29 - last edited on ‎11-28-2024 11:36 by Fitbit Moderator

‎10-13-2021 06:29 - last edited on ‎11-28-2024 11:36 by Fitbit Moderator

Welcome to the Fitbit Community, @Optimist1115.

Thanks for the details shared in your post. Your friend can download and install the Fitbit app from the Apple App Store. For complete steps to set up the device, see How do I set up my Fitbit device?

If he is experiencing any difficulties, please suggest him to follow our troubleshooting tips in Why can't I set up my Fitbit device?

Hope this helps. 

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