10-18-2021 02:18 - last edited on 10-18-2021 10:29 by LiliyaFitbit
10-18-2021 02:18 - last edited on 10-18-2021 10:29 by LiliyaFitbit
Moderator edit: subject for clarity
10-18-2021 05:12
10-18-2021 05:12
This is caused by faulty Bluetooth connection from the Charge 5.
Already many people complaint from it.
Fitbit answer? Stay put, we may come up with something some day in the future. In the meantime we are not replacing your unit nor refunding you.
11-22-2021 10:30
11-22-2021 10:30
I just upgraded this past weekend, purchasing mine from Best Buy, and having the exact same issue and have had zero help from chatting with customer service. KT's comment below is disheartening to hear, especially since it's been over a month since his post and I'm getting the same issue on a new device. Going to try and see if Best Buy will swap and hope they have better customer service than what Fitbit has shown him. Crazy to launch with this kind of defect, realizing it may have not been known at the time, but given the amount of complaints you'd think they have a better response by now.👎
11-22-2021 13:46
11-22-2021 13:46
I made it work by creating a new Fitbit account as mentioned in https://community.fitbit.com/t5/Charge-5/Charge-5-stuck-on-reboot-loop/td-p/4981700 A workaround, but not very ideal.