Can't connect Fitbit Charge 5 to phone

[EBrenner]

My Fitbit has become disconnected from my phone. I have a Charger 5 and a Moto Power G. I have:

• Turned Bluetooth off and on
• Turned the phone off and on
• Removed the app from the phone, rebooted the phone and reinstalled the app.

Still nothing and no outages reported. Help!

Moderator Edit: Clarified subject.

[tam406]

I am having a similar issue this morning. My Charge 5 will not sync, it seems to get hung up about halfway and never finishes. I have:

- Restarted Charge 5

- Restarted iPhone

- Turned Bluetooth on & off

- uninstalled & reinstalled the app

[EBrenner]

The one thing I hadn't done was restart my FitBit. I ended up contacting customer support and they had me do that. But if you've tried that and it hasn't worked, it's time for customer support.

[AndreaFitbit]

Welcome to the Fitbit Community, @EBrenner. Thanks for getting back to us @tam406. I'm sorry to hear that you can't connect your Charge 5 to your phone. Thank you for mentioning all the steps you have followed in order to correct this. 

@EBrenner, I'm glad to hear that restarting your Fitbit did the trick and that you're back on track.

@tam406, I noticed that you also got in touch with our team and received assistance. 

Have a wonderful weekend.