Can't get X with red circles on Charge 5 to disappear

[Missred123]

Can't get x with red circles on Charge 5 to remove.  Try press button 3 times etc 

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome back to the Community forums, @Missred123. 

Thanks for all the details provided about this inconvenience with your Charge 5.

If you haven't done so already, please try the following steps that have been useful for other users: 

1. Complete the 3 pulse restart procedure using the charging cable. 
2. If it's still unresponsive, please try changing the clock face as well and check if you're able to see anything on the display. 

[Missred123]

It gone total blank now...

Sent from Outlook for Android<>

[RiekoC]

Hello @Missred123 

If the troubleshooting steps did not work for you, I suggest you contact Fitbit support, if you haven't already done so. They will likely walk you through the same troubleshooting steps. Once they confirm that the troubleshooting steps were not successful in returning your device to normal operation and, if it's still under warranty, they should send you an offer to replace the tracker/pebble or a discount on a different device. If your Charge 5 is out of warranty, they should offer a discount on a replacement. Note: the discount is on the full price, even if the device is on sale in the Fitbit store. Click here for: Fitbit support 

[DavideFitbit]

@Missred123 Thank you for your reply. 

Before considering other options, could you please confirm if you're still having the same problem and if you were able to try the steps suggested earlier.