Can't get my Charge 5 back to the clock face

[BVal]

Can't get Fitbit back to clock face. 

Moderator Edit: Clarified subject

[Talahthas]

Welcome to the Fitbit community, @BVal!

Sad to hear that you're having issues with your Charge 5. As a first step to hopefully getting it back to normal operation, I'd suggest restarting it by closely following these instructions:

1.) Connect your Charge 5 to the charging cable which has to be connected to a power source.
2.) Press the button located on the USB plug of the charger 3 times within 8 seconds(!), holding each press for about 1 second(!).
3.) Wait around 10 seconds until the Fitbit logo appears.

If that won't work for you, please try selecting a different clock face. To do so, tap your profile picture in the upper left corner of your Fitbit app's Today page. Next tap Charge 5 to get to your device's options. Then tap the Gallery tile, followed by tapping the Clocks tab. Finally tap a clock face you'd like and tap Install to transfer that to your device.

Make sure that Charge 5 and your phone are within Bluetooth reach until installation is completed.

If none of these won't fix your issues, I'd suggest contacting Fitbit support to ask for replacement as your device should be covered by Fitbit's warranty:

Fitbit Support Contact 

[BVal]

Thanks. When I finally charged my Fitbit it automatically went back to the
clock face. Guess it wasn't fully charged 😏

[Talahthas]

You're welcome, @BVal!

Glad that your Charge 5 is now working again.