Can’t get my Charge 5 to pair with my phone

[Sum]

Can’t get my Charge 5 to pair with my phone.

went in settings to Bluetooth to connect it’s not working 

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, thanks for the information you've shared about this inconvenience with your Charge 5, @Sum. 

In order to pair your device to your phone, make sure to do it through the Fitbit app by following the steps in this article, instead of doing it through the Bluetooth settings on the phone. 

If you experience any issue during the set up process, you can also follow the recommended steps listed here. 

Hope this helps, I'll be around. 

[Steve_t100]

If it's a Samsung flip or fold phone early 2023 update coming. 

[DavideFitbit]

@Steve_t100 Thanks for sharing this information. 

See you around in the Community.