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Can't log in on the Fitbit app with my Charge 5

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‎10-11-2023 19:13 - last edited on ‎10-11-2023 21:26 by Fitbit Moderator

‎10-11-2023 19:13 - last edited on ‎10-11-2023 21:26 by Fitbit Moderator

I just bought a Charge 5 and the app won't let me log in. Ive tried uninstalling it, force stopping it, using WiFi or data, turning off Bluetooth and turning it back on. Nothing works. I keep getting the 'something went wrong' message. It's super frustrating, and I feel like nothing with any Fitbit devices is working. 

Moderator edit: Subject for clarity.

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1 BEST ANSWER

Accepted Solutions

‎10-11-2023 21:27

‎10-11-2023 21:27

@Ari949 Welcome to the forums. Thanks for reaching out about the Fitbit app not letting you log in with your Fitbit Charge 5. I appreciate you taking the initiative to solve this on your own and the descritpion of what you have tried so far.

I can confirm that the Fitbit app is not working properly at the moment. Fitbit is working on a solution. Here you can find more information: https://www.fitbitstatus.com/ . Please try again in a couple of hours. I really appreciate your patience regarding this matter. Thanks again!

RodrigoM | Community Moderator, Fitbit

View best answer in original post

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4 REPLIES 4

‎10-11-2023 21:27

‎10-11-2023 21:27

@Ari949 Welcome to the forums. Thanks for reaching out about the Fitbit app not letting you log in with your Fitbit Charge 5. I appreciate you taking the initiative to solve this on your own and the descritpion of what you have tried so far.

I can confirm that the Fitbit app is not working properly at the moment. Fitbit is working on a solution. Here you can find more information: https://www.fitbitstatus.com/ . Please try again in a couple of hours. I really appreciate your patience regarding this matter. Thanks again!

RodrigoM | Community Moderator, Fitbit

Best Answer

‎10-15-2023 11:38

In response to RodrigoMFitbit

‎10-15-2023 11:38

My fitbit charge 5 will not sync to my phone.  I've gone thru all the steps of deleting the app, shutting off the phone, starting the phone, reinstalling the app.  But I'm still getting the same error message.  "There was an error while trying to bluetooth pair your device".

Best Answer

‎10-17-2023 07:22

In response to pzpam7943

‎10-17-2023 07:22

I'm having the same problem.  My first Fitbit and will never buy another.  Will go back to Garmin or Apple.

Best Answer

‎10-17-2023 07:24

‎10-17-2023 07:24

Same problem here.  This is my first Fitbit.  I will never buy another.  I'm going back to Garmin or Apple.

Best Answer