Can't log into the app at all (New user, Charge 5)

[yauhn]

Hey all,

So today I got my Fitbit Charge 5. I charged ita battery to 100% then downloaded the Android app. Well, I cannot log into it in any way.

When the app boots up, I have two options:

Continue with Google

Log in with Fitbit

When I tap on the former, a Google page aplears, prompting me to add a Google account. If I try to add my Google account, it just says "this account is already on your device".

So then I try the other option, "Log in with Fitbit", thinking I can just enter my Google account credentials and log into the app. Nope, invalid credentials. I tap on "Forgot password" and no e-mail is sent to me.

I try to log onto the website and there's no mention of a password or password recovery anywhere. I can actually log in with my Google account on the website though.

What is going on please?

[gdio53]

@yauhn 

You might have better luck posting in the Android App forum as your issue is with the app and not the device.