Can't pair my Charge 5 with the Fitbit app

[GWS76]

I had a software update and Fitbit5 would not restart. I finally got got it started but app would not pair with wrist watch.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @GWS76. Welcome to the Fitbit Community Forums. I'm sorry to hear about the issues you're having with your Charge 5. 

If you haven't done so yet, I'd recommend trying the steps below in the order listed:

• Unpair your Charge 5 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Charge 5.
• If there is no connection, restart your Charge 5.
• Set up notifications again. 
• Once your Charge 5 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Charge 5 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

Let me know if the steps do the trick for you!

[GWS76]

Thanks for the advice. Fitbit is now paired.Sent from my Galaxy

[MarreFitbit]

@GWS76 Awesome! I'm glad to hear your issue is solved now. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!