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Can't set up my Charge 5 as the screen is blank

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‎02-01-2024 20:27 - last edited on ‎02-02-2024 06:27 by Fitbit Moderator

‎02-01-2024 20:27 - last edited on ‎02-02-2024 06:27 by Fitbit Moderator

Hi all, my Charge 5 has the black screen issue. The watch is alive, I see it on Bluetooth, it shows the Fitbit logo for a sec when I perform the 3 button press restart, and I can try to pair with it

The problem is I'm unable to pair because I don't see the code. Is there any workaround to this? Thanks

Moderator Edit: Clarified subject

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‎02-02-2024 06:31

‎02-02-2024 06:31

Hi there, @Juancentro. Welcome to the Fitbit Community Forums. It's sad to hear that you cannot pair your Charge 5 due to a blank screen. Thanks for the steps you've tried already. We'll be glad to help you sort this out! 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


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