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Can't set up my Charge 5

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‎01-24-2022 19:56 - last edited on ‎02-10-2022 18:43 by Fitbit Moderator

‎01-24-2022 19:56 - last edited on ‎02-10-2022 18:43 by Fitbit Moderator

Since purchasing the Charge 5 my Fitbit App does allow me to Setup my Device....no matter I try. The Customer Support is no help at all as their advice/solutions does not work at all. At their request I Uninstalled and re-installed the App and now nothing works😡 

 

Moderator edit: updated subject for clarity

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1 REPLY 1

‎02-10-2022 18:42

‎02-10-2022 18:42

Welcome to the Fitbit Community, @AChurchyard.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 5. Thank you for trying to get them resolved before contacting us.

 

To resolve set up issues, we recommend following these troubleshooting steps.

 

If you are still having the same issue, please tell me which step of the set up process are you not able to complete? Do you see any error message? If possible, you can attach a screen shot for further investigation.

 

Have a nice day.

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