Can't set up my new Charge 5

[SunsetRunner]

My Fitbit Charge 5 was malfunctioning and I discarded it - erased user data to ensure connection to a replacement that is still functioning which I try to connect.

With no success what so ever. The App will not find this new Charge 5 (C5) even though I have reinstalled the app, tried rebooting the C5, followed the instruction "are you sure you've placed the unit into charging"-prompt (Yes I have), etc.

It still searches for a new C5 that is sitting in a charger, 2 cm from the mobile. Tried for the better half of an hour and realizes that this is kind of crap.

How do I get this new C5 to connect...?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @SunsetRunner. Thanks for stopping by in the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your new Charge 5 is not connecting to your phone's Bluetooth. I will do my best to help you with this!

It seems that your Charge 5 cannot connect properly to your Fitbit app since you haven't yet forgotten the connection between your old watch and the phone's Bluetooth which would explain the connectivity issues you're running into. With that said, try the steps below: 

• Unpair your new and old Charge 5 from your phone's Bluetooth and Fitbit app.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your new Charge 5 again.
• If there is no connection, restart your Charge 5.

[SunsetRunner]

 -it connected and im sorted! Cheers!

[MarreFitbit]

@SunsetRunner Awesome! I'm glad to hear that you're back on track. 😊

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!